Large Real Estate Company based in Melbourne
In 2020, our client approached Stafflink with a stressed team that had surpassed capacity. They were unable to keep up with their growing to-do list and their focus had slipped from providing excellent customer service, to trying to deliver the increasing list of administrative tasks.
Rather than hiring an additional member of staff in their office, our client was interested in outsourcing some of the Property Management tasks.
Stafflink was engaged to provide a team of Virtual Assistants, who were comprehensively trained in the specific areas of real estate management and administrative work that the client required.
We overhauled and digitised their property management processes to allow local staff to complete their own tasks and coordinate with their Virtual Assistants.
In just 10 months:
- Staff to property ratio by 32%
- Property managers to property ratio increased from 1:65 to 1:85
- A saving of $506,220 in wage costs
Continued success means the agency’s workload has once again spiked and they have recently requested a fifth Virtual Assistant, who will complete all BDM proposals, create management agreements, process applications and update and maintain property/owner and tenancy details in the agency’s property management software.
We are now working towards a 1:100 property manager to property ratio, which would be a 54% improvement and would achieve a saving in wages of $759,000.
Beyond that, we will strive to achieve a constant 1:120 ratio, a balance which we have achieved and maintained with many of our other clients.