Case study

“We saved $506,220 in just 10 months” – Real Estate Case Study

A case study on how Stafflink helped to transform a client’s Real Estate Agency, increase their productivity and profit margins.

32%
Staff to property ratio
1:65 to 1:85
PM's per Property
$506,220
Saved in wages
1:100
Target PM per Property

Large Real Estate Company based in Melbourne

In 2020, our client approached Stafflink with a stressed team that had surpassed capacity. They were unable to keep up with their growing to-do list and their focus had slipped from providing excellent customer service, to trying to deliver the increasing list of administrative tasks.

Rather than hiring an additional member of staff in their office, our client was interested in outsourcing some of the Property Management tasks.

Our Solution:

Stafflink was engaged to provide a team of Virtual Assistants, who were comprehensively trained in the specific areas of real estate management and administrative work that the client required.

We overhauled and digitised their property management processes to allow local staff to complete their own tasks and coordinate with their Virtual Assistants.

The Results:

In just 10 months:

  • Staff to property ratio by 32%
  • Property managers to property ratio increased from 1:65 to 1:85
  • A saving of $506,220 in wage costs

Continued success means the agency’s workload has once again spiked and they have recently requested a fifth Virtual Assistant, who will complete all BDM proposals, create management agreements, process applications and update and maintain property/owner and tenancy details in the agency’s property management software.

What’s Next?

We are now working towards a 1:100 property manager to property ratio, which would be a 54% improvement and would achieve a saving in wages of $759,000.

Beyond that, we will strive to achieve a constant 1:120 ratio, a balance which we have achieved and maintained with many of our other clients.

Client Reviews

Nothing they can’t do!

As the Operations Manager in Property Management with 7 offices in Melbourne, it was one of our best choices to engage with STAFFLINK for our administrative & in house needs.

I find the people at STAFFLINK are intelligent and polite. There has been nothing that I have requested that could not be done.

I highly recommend STAFFLINK

Utilising the assistance and services of STAFFLINK has enabled our property management department to excel and exceed. I would highly recommend STAFFLINK to any agency looking to amp up their business and take it to the next level.

Helping us stay ahead

After dealing with a previous outsourcing company and not having a great experience, I can highly recommend STAFFLINK. Their ongoing support is second to none and they are always keeping us informed of new processes and programs so that we stay ahead of our competitors.

I highly recommend their services

STAFFLINK is a massive asset to any business, making everyday tasks so much easier! I highly recommend their services if you want to streamline your processes, and be one step ahead of your competitors at all times!